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What is a mobile wallet?
A mobile wallet? Picture this. It’s like stuffing all your Chesapeake Bank VISA® debit and credit cards into your phone instead of your wallet. Slick, ain’t it?
What is a mobile payment?
Mobile Payment, you ask? Picture this. You’re out shopping, your arms are full of goodies and you’re ready to check out. But wait, where’s your card? No worries, with Mobile Payment, there’s no need to rummage through your bag. All you need is your phone! It’s a breeze, like picking crabs on a summer day in Kilmarnock. It’s as easy as pie and twice as sweet! Now go on, get shopping!
How do I introduce my Chesapeake Bank card to my mobile wallet?
Pop open your wallet app, tap on “Add Card,” and just follow the steps to either scan or punch in your card details. You might need to verify, so keep an eye out.
Which mobile wallets can I use?
Good news! You can use Apple Pay, Google Pay, and Samsung Pay.
Where can I make payments with my mobile wallet?
Anywhere with a contactless terminal or on apps and websites that play well with your chosen mobile wallet!
How do I make payments with my mobile wallet?
Just hold your device close to the terminal or choose your wallet during online checkout, then confirm it’s you with Face/Touch ID or your PIN.
Is my card information safe and sound in my mobile wallet?
Absolutely! Your card details are tokenized, meaning they’re never directly shared with those pesky merchants.
What should I do if my phone or card goes missing?
Quickly jump into your device settings to lock or erase your wallet. If you need to, get in touch with us at Chesapeake Bank to put your card on hold.
Why did my card get declined?
Have a look at your account balance, make sure the merchant is alright with mobile wallets, or double-check your card details.
What if my card doesn't want to be added?
Check your device is compatible, make sure your wallet app is up to date, or give our Solution Center a ring for a helping hand.
Have Questions?
If you have any additional questions, just holler at our customer solution center at (877) 436-9032. We’re here to hep, no frills attached.
