More than a call center, more than a customer service center, our team in Williamsburg answers the phone and helps our customers find solutions.
- All things online banking related (i.e. password resets, unlocks, etc.)
- Bill pay for both consumer and business
- Mobile deposit review
- Online account opening
- Text banking
- Positive Pay
Business online including wires and ACH (setup and limits) - Work with Risk to assist with Zelle and Virtual Gift Cards
- Fraud research (mobile deposit checks, online accounts, online banking activity)
- General account maintenance with customer statement requests, check orders, debit cards (not including disputes, research or fraud issues), stop payments, etc.
- Most e-statement questions
- Phone: Monday through Friday 8:00am-7:00pm, Saturday 9:00am-12:00pm; 877-436-9032
- Email: onlinebanking@ches.bank
- Chat: Right hand side of ches.bank that follows you throughout the website
- Text: 877-436-9032
- Secure Messaging via Online Banking: Left hand side within online banking (desktop only)
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