Identity theft is a leading complaint filed to the Federal Trade Commission. It puts consumers at risk of fraud, damaged credit, and more. And it can happen to anyone.
Restoring identity on your own can be time-consuming and stressful. With Chesapeake Bank, though, you’ve got support. We provide all of our personal checking account holders with complimentary, comprehensive identity theft recovery services.
If you become a victim or suspect identity theft for any reason, simply let us know. You don’t have to confirm identity fraud before seeking assistance. We’ll put you in touch with a professional recovery advocate who, depending on your identity fraud incident, will do the following:
- Research to determine the extent of the problem, including a credit report review
- Assist with the placement of fraud alerts with the three major credit bureaus
- Write letters and make phone calls on your behalf to dispute fraudulent information
- Coordinate with government agencies, financial institutions, and creditors to resolve incidents
- Create and maintain a case file to assist law enforcement in the prosecution of the perpetrators
- Follow up with you after recovery
Your Chesapeake Bank identity theft protection covers all types of identity fraud — even if it’s not related to your account with us. Credit/debit card, tax, employment, government documents and benefits, medical, or any other identity fraud recognized by the Federal Trade Commission is covered. Please refer to the Terms and Conditions for details.
If your important documents or credit cards are lost, stolen, or destroyed as a result of an identity theft incident or information compromise, your recovery advocate will work with you to replace them. They’ll help contact creditors, cancel the compromised information, and obtain the proper replacements.
It’s never a bad idea to proactively keep an eye on things. As a Chesapeake Bank customer, you have access to robust identity theft detection services for a low monthly price, with individual and family packages available. Features include the following:
- Annual credit report and credit score
- Continuous credit monitoring with email alerts
- Free, online identity theft risk assessment test
- Monthly newsletter with protection tips
If you believe you’ve experienced identity theft, please contact your local branch immediately.
Read the service terms and conditions and get answers to frequently asked questions.