HomePersonalMobile PaymentsMobile Wallet frequently asked questions

A mobile wallet is a form of technology that allows you to carry a digital version of your credit cards and Chesapeake Bank VISA® debit card on your mobile device.

Mobile Payment is a payment service that allows customers to make card payments at retail and online checkouts using certain mobile devices where the physical card does not have to be present.

The first card you add to the Mobile Payment software will be the default payment card. Visit the mobile wallet site for assistance with viewing and updating your default card.

Yes, if you have multiple cards enrolled in Mobile Payment software, you can select which card you would like to use for the transaction.

This security step enables us to verify that you’re the owner of the card being added. This process will help to prevent someone from stealing your card and trying to add your card to a device.

The 16-digit primary account number on your card is replaced with a unique digital account number, or token, that is securely stored on your mobile device and used to make purchases. Your card number is not stored on your mobile device or on the Mobile Payment provider’s servers.

To make a payment with your device at participating merchants. Open the app, hold your device near the reader and authorize your transaction with the pin number or TouchID that you have selected.

Yes, multiple cards can be stored in Mobile Payments.

Only for online purchases. For in-store Mobile Payment purchases, you do not need to be connected to the Internet.

When you add your card to a Mobile Payment, the Mobile Payment provider does not store your actual card number, a unique digital account number, or token, is assigned, encrypted and securely stored in your Mobile Payment compatible device. This number is never stored on the Mobile Payment provider’s servers. When you make a purchase, the digital account number, along with a transaction-specific dynamic security code, is used to process your payment. Your actual card number is never shared by the Mobile Payment provider with merchants or transmitted with payment.

You can remove your card from a Mobile Payment at any time. Simply follow the directions provided by the Mobile Payment provider to remove your card.

Yes, your account information is not stored on the device. Instead, a unique Device Account Number or Virtual Account Number is stored in the secure element on the individual device. Even if someone hacked your phone, no account information can be stolen.

You can make returns on items where a Mobile Payment was conducted.

Yes, you can add any card in Mobile Payment on multiple devices.

Chesapeake Bank does not charge a fee for utilizing Mobile Payment Services.

Please call Chesapeake bank immediately (866) 344-2437 and report your card as lost or stolen. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from the Mobile Payments, which can be done through the Mobile Payment provider website using a personal computer.

Mobile Payment availability outside of the United States will depend on the merchant, Mobile Payment provider, and your card acceptance.

This service is not currently available.

Mobile Payment providers refer to the digital form of your card number as Device Account Number or Virtual Account Number. This is a unique number that is used instead of your card number so that your payment information is not shared with the merchant.

No. The card image may not be an exact match. Keep in mind this doesn’t affect how your cards work with the Mobile Payment provider.

Erasing the information on your phone will have no effect on your physical cards. You can continue to use your cards as you normally would. Erasing your phone will delete the virtual cards from the Mobile Payment software and they can no longer be used. You can add your cards back into the Mobile Payment software at any time.

You can delete your old card from your device and add the replacement card, which will create a new device account number. Visit the mobile payment providers for assistance with removing and replacing your card.

Your transactions using Mobile Payment software will appear the same way as a physical card transaction.

If you replace or update your device, your card will not be transferred automatically. You will need to set up the Mobile Payment software again and add your card to the new device.

If you have any additional questions, please contact our customer solution center at (877) 436-9032.