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Send and receive money with Zelle®
Zelle®? Oh, it’s like your dependable neighbor who’s always there to lend a hand, or in this case, send some money. Doesn’t matter where your friends or family bank, with Zelle® you can send them cash faster than Aunt Patty can whip up her famous potato salad. Use it for anything – rent, birthday gifts, splitting that dinner bill.
Quick as a wink
Your money won’t be dragging its feet; it hops between banks in minutes1.
Safe as houses
With Zelle®, your account numbers stay tucked away. It’s all done within our mobile banking app.
Easy-peasy
All you need is an email address or a U.S. mobile number to send money. It’s that simple.
Ready to join Zelle® with Chesapeake Bank? Let’s do this!
- Fire up your ChesBank Mobile app. It’s time for some banking magic.
- Spot the “Send Money with Zelle®” option and give it a good tap.
- Register your U.S. mobile number or email address.
Now, if you’ve been using the standalone Zelle® app, here’s the scoop: As a Chesapeake Bank star, you’ve got Zelle® right in your pocket with our app. So next time you pop open your Zelle® app, it’ll show you the way to our mobile banking app, and you can pick up right where you left off with the steps above. Easy peasy!
Get the ChesBank Mobile app.
ZELLE SAFETY TIPS – USE IT WISELY
Trust Your Gut
Zelle® is a swift way to settle up with your pals, family, or coworkers. But remember, it’s not the place for transactions with strangers.
Smell fishy?
If a deal smells fishy, it likely is. Neither we at Chesapeake Bank nor Zelle® are in the business of offering protection for authorized payments. So keep Zelle® for folks you know like the back of your hand.
Treat Zelle® Like Your Piggy Bank
Sent a Zelle® payment to the wrong chap? Give us a ring at once to dispute the blunder. Zelle® isn’t a bank – they just pass the message between your bank and the recipient’s bank to move the money.
Stay Alert
If you’ve signed up for peer-to-peer payment alerts, including Zelle, keep an eye out for alerts from 833-686-5282, not those old numbers.
GOT A QUESTION? STUCK SOMEWHERE?
Check out our FAQ section below for Zelle®. If you still need a hand, don’t hesitate to call our solution center at 877-436-9032. And if something’s off, give our team a shout.
The Chesapeake Way
ZELLE® FAQ
What is Zelle®?
Zelle®? It’s like passing a note in class, but it’s money, and there’s no detention. You just need an email or a U.S. mobile number, and you can send money to your cousin, your dog walker, your hairdresser – anyone you trust. Doesn’t matter where they bank. It’s fast too, typically shows up within minutes. It’s the bee’s knees.
How does Zelle® work?
Once you join the Zelle® crew via the Chesapeake Bank app, we share your name, the title of your bank/credit union, and your email or U.S. mobile number with Zelle®. Now, don’t go worrying about your account details – those stay safe and sound with Chesapeake Bank. When someone shoots some money over to your registered email or U.S. mobile number, Zelle® finds your details in its “directory” and gives Chesapeake Bank the heads up about the incoming cash. Chesapeake Bank then slips the payment into your account, without spilling any sensitive account details.
What does the Recovery Advocate do?
Meet your Recovery Advocate, think of them as your personal identity guardian. They’re going to roll up their sleeves and work closely with you to assess this mess, and help lay out a clear path towards getting your identity back in your hands. They’ve got this nifty Limited Power of Attorney thing that lets them step in and handle all the pesky details of identity fraud. Once they’ve got everything shipshape again, they’ll keep a sharp eye on your credit for a full year – free of charge. And they’re always there to chat if you’ve got questions or new issues pop up. They’re in your corner, every step of the way.
How do I use Zelle®?
Wanna move some moolah with Zelle®? Just hop into Chesapeake Bank’s online banking or mobile app and look for “Send Money with Zelle®.” Pop in your email or U.S. cell number, snag a one-time verification code, enter it, agree to the terms, and voila! You’re all set to start zipping money back and forth with Zelle®.
To send some cash, just pick a pal from your contacts, or add a trusted recipient’s email or U.S. cell number. Decide how much you wanna send, jot down an optional note, check everything over, then hit “Send.” In most cases, your buddy will have the money quicker than you can say “Zelle®”.
If you’re more in the mood to ask for money, choose “Request”, pick the person you’re asking, put in the amount you want, add an optional note, look it over, then hit “Request”. If your friend isn’t on Zelle® yet, you gotta use their email to request money. But if they’re already using Zelle® with their U.S. cell number, you can send them a request using their number.
To receive money, just share your Zelle®-enrolled email or U.S. cell number with a friend and ask them to send you money. If you’re already enrolled with Zelle®, you don’t have to do anything else. The money will go straight into your Chesapeake Bank account, usually within minutes.
How do I get started?
No sweat– Zelle® is already at your fingertips within your Chesapeake Bank mobile app and online banking! Just click on “Send Money with Zelle®”. Next, pop in your U.S. mobile number or email address. And voila, you’re all set to start sending and receiving money with Zelle®. Easy peasy, right?
What if I get an error message when I try to enroll an email address or U.S. mobile number?
You know, your email or U.S. mobile number might be chumming with Zelle® at a different bank or credit union. Why not ask our solution center team to reel it in and dock it at Chesapeake Bank instead?
Once our crew hauls your email or U.S. mobile number aboard, it’s all hands on deck! You’ll be able to send and receive money with Zelle® via the Chesapeake Bank mobile app and online banking. Need a hand with the process? Give our solution center a jingle at 877-436-9032. They’re always ready to throw you a lifeline!
Is my information secure?
At Chesapeake Bank, safeguarding your hard-earned bucks and your precious info is as crucial to us as cracking a good crab. Trust us, when you use Zelle® within our mobile app or online banking, we’re protecting your details with the same gusto we use to protect your Chesapeake Bank account. No frills, no fuss, just good old-fashioned safe-keeping.
Who can I send money to with Zelle®?
Look here, if you’ve got friends or kin you trust, no matter their bank, you can send ’em money direct from your Chesapeake Bank account. Faster than a catfish can swim downstream. But remember now, this ain’t like mailing a letter. That money’s in their account in a jiffy. So, make sure you’re sending it to folks you trust and check that email or phone number twice. Errors are about as welcome as a skunk at a lawn party.
I'm unsure about using Zelle® to pay someone I don't know. What should I do?
Now, listen here, honey. If you’re thinking about using Zelle® to pay for something from a stranger or an online auction site, I’d advise against it. It’s like handing over cash to someone you’ve never met – risky business. Neither us folks at Chesapeake Bank, nor Zelle®, can offer any protection for authorized payments made with Zelle®. So if that antique lamp you bought turns out to be a dud, or doesn’t show up at all, you’re out of luck. Be smart, protect your hard-earned money.
What types of payments can I make with Zelle®?
You know Zelle®? It’s like your neighbor’s kid who always delivers your newspaper right to your doorstep. It’s quick, reliable, and perfect for sending money to folks you know and trust, like your niece, your dog-walker, or your personal trainer.
Since Zelle® moves money from your Chesapeake Bank account to another person’s account faster than a hot knife through butter, it should only be used with people you trust. Just like you wouldn’t hand your house keys to a stranger, right?
Now, remember, neither Chesapeake Bank nor Zelle® runs a lost-and-found desk for authorized payments made with Zelle®. So, if you pay for a rocking chair and it turns out to be a stool, or it just never shows up, we can’t cover you for that. Just like how you can’t uncrack a crab. So, always make sure you know and trust who’s on the other side of your transactions.
Are there any fees to send money using Zelle®?
At Chesapeake Bank, we’re all about keeping it simple and honest. That’s why using Zelle® with your personal checking or savings account won’t cost you a dime. No hidden fees, no hoopla—just plain old banking the way it should be.
Can I pay a small business with Zelle®
Some of your favorite small businesses might be able to get payments through Zelle®. Why don’t you check in with them and see if that’s their jam? If it is, you can pay them straight from your Chesapeake Bank mobile app. All you need is their email or U.S. mobile number. Simple, right?
Now, I’ve got to tell you, neither us here at Chesapeake Bank, nor the folks at Zelle® have a protection program for any authorized payments made with Zelle®. So, you need to be sure you’re only sending money to people (and small businesses) you trust. And double-check you’ve got the right email or U.S. mobile number when you’re sending money. You don’t want your hard-earned cash going to the wrong place!
Can I use Zelle® internationally?
Just a quick tidbit for ya: Zelle® is a bit picky, you see. Both the person sending the money and the lucky duck getting it need to have their bank or credit union accounts right here in the good ol’ U.S. of A.
Can I cancel a payment?
Now, let’s say you’ve gone and sent money to someone who hasn’t signed up with Zelle® yet. In that case, you can just scoot on over to your activity page, pick out the payment in question, and hit “Cancel This Payment.” Can’t find that option? Well, honey, you just give our solution center a ring at 877-436-9032, and we’ll help you out.
But now, if that person is already a Zelle® user, that money’s gone straight to their bank account, and there’s no taking it back. That’s why you gotta be real careful about who you’re sending money to, and always double-check you’ve got the right email or U.S. mobile number.
And if you’ve sent money to the wrong person, don’t you hesitate to call our solution center at 877-436-9032. We’re here to help.
Will the person I send money to be notified?
Sure thing! They’ll get a buzz on their email or their U.S. mobile, the same one they used when they signed up with Zelle®. No frills, just the facts.
What if I want to send money to someone whose bank or credit union doesn't offer Zelle®?
Look here, the friend you’re trying to toss some change to can just whip out their smartphone, download the Zelle® app for Android or iOS, and register their account. Easy peasy, they’ll be ready to send or receive bucks in no time.
Someone sent me money with Zelle®, how do I receive it?
If you’ve already linked up with Zelle®, you’re all set. The cash’ll be zippin’ straight into your Chesapeake Bank account – usually within a few minutes.
If you haven’t joined the Zelle® party yet, no worries, just follow these steps:
- Click that link in the payment notification you got in your email or text message.
- Pick Chesapeake Bank from the list.
- Just follow the directions on the page to enroll and collect your cash. Heads up: make sure you use the same email address or U.S. mobile number where you got the payment notification to enroll with Zelle®. This’ll make sure your money finds its way to you.
Someone sent me money using a different phone number/ email address. How can I access the funds?
Zelle needs a bit of a touch-up. Open the app, and scoot on over to Send Money with Zelle. Click on Zelle Settings and then + Add new email or phone. Easy as pie!
How long does it take to receive money with Zelle®?
Sending money with Zelle®? It’s usually there quicker than you can crack a crab. If your buddy isn’t signed up with Zelle®, they’ll get a nudge to enroll. Once they’re in, that money will zip right on over to their account.
If your payment’s playing hide and seek, make sure your friend has enrolled with Zelle® and that you’ve got the right email or U.S. phone number.
Waiting on some cash? Check if you’ve got a payment notification. If there’s nothing there, you might want to nudge the sender to make sure they’ve got your details down right.
1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.
2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
