FDIC-Insured – Backed by the full faith and credit of the U.S. Government
More than a call center, more than a customer service center, our team in Williamsburg answers the phone and helps our customers find solutions.
Our Hours: Monday through Friday 8:00AM-6:00PM, and Saturday 9:00AM-12:00PM
What Our Solution Center Does
- All things online banking related (i.e. password resets, unlocks, etc.)
- Bill pay for both consumer and business
- Mobile deposit review
- Online account opening
- Text banking
- Positive Pay
Business online including wires and ACH (setup and limits) - Work with our Risk department to assist with Zelle ®
- Fraud research (mobile deposit checks, online accounts, online banking activity)
- General account maintenance with customer statement requests, check orders, debit cards (not including disputes, research or fraud issues), stop payments, etc.
- Most e-statement questions
How To Get In Touch With Our Solution Center
- Phone: Call or Text – 877-436-9032
- Email: onlinebanking@ches.bank
- Chat: Right hand side of www.ches.bank that follows you throughout the website
- Secure Messaging via Online Banking: Left hand side within online banking (desktop only)
Contact Us
We’d love to hear from you. Please fill out the form below and we will be in touch.
